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Monday, June 27, 2011

Zeva Mah, Business Intelligence at AHS

Zeva is Dealing with an information explosion which has lots of data with little information, and security and confidentiality concerns at Alberta Health Services. How is she dealing with these challenges?

Quote from Henry Ford "if I had asked people what they wanted they would have said faster horses."

Very applicable to anyone who has ever tried to gather user requirements.

Change is started effectively if you outline the problem, the fix, the impact, and how to achieve the solution... What to continue, stop, do differently, and what to start. We are encouraged to look for solutions that resolve pain points, provide long and short terms gains, clear value, fit with organizational goals and architecture, and can be managed within the current existing capabilities in the organization.

So what does this have to do with Business Intelligence? By optimizing the process for gathering and documenting requirements at the outset of IT providing services to business units, and following the principles discussed, the information that groups really want can be provided. IT can focus on just exactly what is needed, not what business units might think they want.

Delivering business intelligence means defining wants into needs, delivering timely information from data, and helping business units increase their productivity with just the information they need when they need it.

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