More Content - Including Podcasts

Showing posts with label IT. Show all posts
Showing posts with label IT. Show all posts

Wednesday, May 6, 2015

itManageCast Episode 7

For episode 7 we didn't have any guests for you, but we did cover a variety of IT news and events of interest to our listeners.




Host Jason Kennedy discussed the Procurify brand launch event he attended a couple of weeks ago, and most notably shared about that cloud-services innovator's bold move of launching a trade magazine - weird eh? But cool, and a good read.
Company website 
Procurify blog articles
Procurement Sense magazine downloads

Click the link below to download the audio for this podcast.
itManageCast Episode 7 

We also discussed the recent NDP majority election in Alberta, CA and are interested to hear from YOU what ripple effects that may have in the energy and tech sectors in Alberta and beyond.
Send us your feedback via email itManageCast@gmail.com
Follow us on Twitter! @itManageCast

Then we spoke about a few conferences and events of interest to IT professionals including:

ITSM High Performance Service Management Workshop
Thursday May 28 in Vancouver BC
http://www.itsmf.ca/events/

HP Discover
June 2-4 in Las Vegas Nevada
discover.hp.com

The 15th Annual Healthcare Summit
June 22-23 in Kelowna, BC

SANSFIRE 2015
June 13-20 in Balitmore, Maryland
Registration: http://www.sans.org/u/464
Event Information: http://www.sans.org/u/464


The itManageCast podcast is available for download on Stitcher Radio by clicking this link.

Monday, March 2, 2015

itManageCast Episode 5 - The Quality Assurance Consultation

Listen in to learn more about how to engage your business and support your development teams with deeper insight into the function of Quality Assurance with guest Christopher Scharer, in today's podcast.

Christopher holds deep experience in software development and automated software testing, working in the field since 1980. With experience in data-driven, keyword-driven and hybrid methodologies, Christopher has helped companies achieve testing success in a wide variety of business applications in the banking, finance, & healthcare industries.

In our conversation we define in clear terms what the expected function of QA (Quality Assurance) within the Software Development LifeCycle (SDLC) is, contrast that against Quality Control, and look at implication of different development methodologies and the application of QA.

At a higher level, we also explore how to engage your IT function and business units in the support of developing QA skills or functions, discuss the merits of in-sourcing and out-sourcing QA, and discuss the most important skills and traits to seek out or develop for Quality Assurance professionals in today's IT marketplace.

All of this in 30 minutes of engaging conversation that will appeal to any IT or business professional.

Click the link below to download the audio for this podcast.
itManageCast Episode 5 - The Quality Assurance Consultation

For feedback on this or any episode of the itManageCast podcast, or to recommend topics or guests for future shows, please contact us via Twitter @itManageCast or email us at our GMail account. 

Links:
To contact Christopher Scharer directly please email: Christopher.Scharer@Vivit-Worldwide.org




Thursday, February 5, 2015

Podcast Episode 3 - The IT Service Transformation Talk

Gilles Marchand of GMar Consulting joins host Jason Kennedy for a 25 minute conversation to discuss a sensible approach to undertaking IT Service transformation. 

We discuss in depth what it is, what it isn't, and how to ensure successful outcomes. 

Gilles provides some insight into how to gain business sponsor support for IT Service Transformation activities, and how to leverage these principles to improve the efficiency of your IT operations.






Click the link below to download the audio of the podcast:

itManageCast Episode 3 - The IT Service Transformation Talk

To watch the video recording of the podcast on YouTube, click Podcast here or at the top of this page.


For feedback on this or any episode of the itManageCast podcast, or to recommend topics or guests for future shows, please contact us via Twitter @itManageCast or email us at our GMail account. 


Links:

Wednesday, December 17, 2014

Cloud ReMix - How Personal Use Can Influence Business Decisions

Most of us spend a lot of time reading and thinking about cloud services for business use, and learning ways to ensure we make the best use of these types of services to benefit our business. Gaining the most efficiency, lowest cost, and least risk.

These are all valuable considerations, and important to be focussing on when making any cloud-based investment in IT services.  But what framework do we use use to make these evaluations?

I was recently contacted by a cloud services company called SingleHop and they wanted to share an infographic they had designed. 


The correspondence I had with Dave from SingleHop prompted me to think about leveraging ways I use the cloud in my day to day life to form the criteria used to evaluate cloud services for business use.


...leveraging every-day cloud experiences (makes the) world of business IT services in the cloud ... much less "mystical."


Further to that thought, is the consideration of how we IT professionals can communicate more effectively with other business professionals when we want them to understand how business services are enabled by cloud-based IT services.  

By leveraging their every-day cloud experiences all of a sudden the mysterious world of business IT services in the cloud become much less "mystical."  

What do you personally use the cloud for every day, or each week? I use it for storage of photos and video, collaboration & productivity with partners on various projects, and email. The fact is, Google holds the lion's share of my personal cloud-based activity and why? Because it's convenient, reliable, and inexpensive.

If you think about it, that reflects back on key cloud-service metrics such as agility, quality of service, and economics. And in thinking about how we value these metrics in our personal use of cloud-based services, we can frame ways to better communicate those metrics with others who don't live in the IT world.

So take a quick look at the graphic from SingleHop, and think about how you can influence business decisions about cloud-based business services based on more familiar personal interactions with the cloud.

And thanks Dave for sharing the graphic. Nice work.






Thursday, December 4, 2014

Two Tips to Communicate the Value of Virtualized IT Operations

If you are in the process of, or have transitioned servers or applications to a cloud-based or virtualized solution, you have increased your value to the rest of the business. But how do you communicate that effectively? 

How do you clarify the value proposition of IT operations leveraging cloud-based solutions for IT service delivery? You make sure that speed and agility are metrics that those who you support understand, by bringing the value proposition to them on their terms.

1. Choose Metrics Wisely

There are three key areas you will most easily be able to measure meaningful business value:


  • Economics - what does it cost to run IT
  • Quality of Service - in the eyes of the end users of the services
  • Agility - velocity of deployment in response to changes in business


This is likely not news to anyone in IT operations roles, but often we struggle with the practical implementation and communication of these metrics. In another article we'll talk about implementation, but here's a few tips to get you started thinking along the lines of "what can we do to help the business understand our value to them?"

At the June 2014 Gartner IT Infrastructure and Operations Management Summit this was one of the hot topics many IT operations managers struggle with. We know how to define the value and performance metrics of the infrastructure in ways that we understand, but does the CFO, CMO, or CxO get that?

2. Know LEARN Your Audience

To make sure those who hold the purse strings get the value delivered to the business by IT operations, we need to communicate with them in terms that matter to them. 

The three areas I presented above are great, but meaningless if you just use formulas you've Googled to obtain statistics that you'll put in a Power Point presentation for your upcoming budget review. You need to invest some time in understanding what your audience perceives as value, and then communicating the information to them in that context.


  • Identify people in the key business areas served by IT operations who can help you understand what they value most in the IT service you deliver to them. Perhaps they are getting IT services from others that you weren't aware of - understand why. Not so that you can provide those services instead, but so that you can better understand why they see those options as a value. Use your active listening skills, and learn about their part of the business - don't jump in immediately with offers of help for their challenges, but understand them better.


  • Leverage your PMO, or if you don't have a PMO, those responsible for business development projects to make sure they understand the services and abilities of the IT operations group, and your willingness to better understand how they seek to deliver business projects. The way forward together may not always seem clear at first, but project managers are vital allies to IT operations; they almost always have the ears of those you most wish to influence.




So if we have defined the metrics, and communicate them effectively, we can now communicate our value proposition to those who determine our financial fate. So the next question is, how can we use these metrics to improve our own ability to deliver services? Sounds like a good topic for an upcoming post...

Tuesday, May 7, 2013

BCNET 2013 Keynote

UBC's CIO Oliver GrĂ¼ter Andrews MC'ed the event this year, and started by introducing the chair of BCNET, Michael Hrybyk. Michael noted this year is the 13th annual event, and there are over 500 registrants.  Additionally we were informed of some key growth metrics this year:
1. All public post secondary institutions in BC are now members of BCNET
2. BC Libraries cooperative just joined BCNET

As an interesting note for those who might wish to speak at BCNET, there is no CFP (Call For Papaers) for the conference; the BCNET sub-committees each get a slot and determine the topics and speakers from within their groups.

Lastly, Michael announced that the Data Safe service hosted at TRU is now available to all BCNET members.

With that, the keynote speaker, Jer Thorp was introduced. His topic was "Making Data More Human."

Jer starts by asking us to consider"What is the human experience of technology; what is the subjective experience we are increasingly facing?"

We told that at any given time, there are more than 1M people in the air.  Jer then shared a digital moving image illustrating the global air traffic system, that impresively illustrated context for that number, helping us grasp a ridiculously large number in context of things we can easily express.

Jer recommends reading the book "Infinite Justice" by David Foster Wallace.

We're provided with a definition of data - measurements of something.
Contains an act of measurement, and that data is continually tethered to the something that was measured.

Example - Keppler Sattelite viewing the Cygnus-Lyra returning digital photographs continually; Watching these images for transit is akin to watching a lightbulb 20 kms away to see if a mosquito flies in front of the bulb.  Paladies is the supercomputer crunching this data
~4,000 potential orbiting planets identified. The condiseration of how to represent this data in a meaningful way is the key.

Data has character, every data set has unique character
How we can visualise that data is related to its character


Jer shifts gears, and talks about manipulating the visuals of the data in three and four dimensions. Consider the "Minority Report" style interface. Oblong is the company that built the minority report interface, and it is actively in use today. But it's not yet as accepted as it could be, although it has new collaborative features where people can grab the data relevent to them, pull it out and work with it without affecting the whole.
"Collaborative systems usually don't work because one person is driving, and the other people are jerks."

Measurement
Use the Ooh/Aah methodolgy - draw them in with the Ooh factor, and keep them interested with the Aah.
Peoples patterns of their lives is highly predictable given the data avilable for tracking their movements via cell phone tracking, or social media postings.

How can we model how people are sharing data on the web?
Examples given that are dramatic and effective:
Peoples data can be used without them being aware - opportunistic sensing
OpenPaths is an open project for your phone that sends your location data somewhere you and others can see it, which gives people the experience of data ownership, and first party access to their data.
People who generate data should have access to that data.
It is a reality that cellular phones have become the virtual biographer of our lives.

If we remind ourselves of our personal relationship with our data, we will take conversation more seriously with those who want it.
We should always ask ourselves "What experiences have we had that resulted in this data being produced?"
Bringing data into public spaces removes the "choice" to not view it

Distant reading is the new paradigm for data analysis: New systems bring us to the idea of distant reading where viewing our data at a higher level, from a further distance, new patterns emerge.

Examples cited are:
Monk
Rhyme-brain

3 things we need to be considering
1. Data ethics - we need this conversation outside of just privacy
2. Data ownership - the coming central issue over data
3. Data possibilities - rapid change gives us the opportunity to consider where data usage might be in 5 years

Jer's primary tool for data visualisation is "Processing" - MIT open source data visualisation software