HPSW is staking claim on the #1 spot in data centre automation and IT service management. We're introduced to Ramin Sayer, the Senior Director for BSM & uCMDB products. Ben continues to play the role of Dilbert's boss, which is ironic for someone as bright as he is, I understand it's intended to summarize facts for any "pointy-haired idiots" in the audience but it gets annoying after a while... but I digress.
Ramin walks us through the BAC suite of tools; none of this really that new to me having been on the BAC training already, but a good over-view. The discussion goes around moving from reactive application and infrastructure management to proactive root cause analysis. Honestly, this message has been re-iterated for a number of years now, but what they're focusing on is how integrating the new technologies acquired in the past year or so is giving better functionality to this end.
OpsWare tools, Service Manager, the "new" NNM8i (topic for another posting), and uCMDB are all shown integrated to match the process of change with the actual change release. Release Control 4.0 gives impact analysis pulled from the change management system & the CMS, to give the CAB a better picture of change impacts. Very cool idea, but I have to ask how long it would really take any organization to get to the point where this is functional? Again, a likely suspect for another posting, because as the guys continue talking my mind starts spinning ff on how to make this kind of implementation work optimally.
We're introduced to the ex-OpsWare product, HP Operations Orchestration Centre and how it underpins the change life-cycle through another medley of integrations to provide process-oriented change, incident, problem, and configuration management. Ramin discusses BAC being used in the NOC or Operations Centre and the Application Support groups. With focus on product integrations, HP shows us how we should really buy all of their software, by moving the incident into Service Manager, then Release Control, and Network Automation tools all underpinned by uCMDB.
uCMDB is definitely getting reviewed in an upcoming post so stay tuned for that one.