We discuss in depth what it is, what it isn't, and how to ensure successful outcomes.
Gilles provides some insight into how to gain business sponsor support for IT Service Transformation activities, and how to leverage these principles to improve the efficiency of your IT operations.
Click the link below to download the audio of the podcast:
itManageCast Episode 3 - The IT Service Transformation Talk
To watch the video recording of the podcast on YouTube, click Podcast here or at the top of this page.
For feedback on this or any episode of the itManageCast podcast, or to recommend topics or guests for future shows, please contact us via Twitter @itManageCast or email us at our GMail account.